Privacy Policy

Last Updated: August 2026

At BaseMakers, we respect your privacy and are committed to protecting the personal information you share with us.

This Privacy Policy explains what information we collect, why we collect it, how it may be used and the choices available to you when you visit our website, create an account, place an order or interact with BaseMakers.

1. Information We Collect

When you use our website or place an order, we may collect information such as:

Name
Email address
Phone number
Billing and shipping address
Order and purchase history
Account information
Customer support communications
Reviews, feedback or information you voluntarily provide

We may also automatically collect certain technical information, including device type, browser information, IP address, website activity and cookie-related data.

2. Payment Information

Payments may be processed through secure third-party payment providers.

BaseMakers does not directly store complete credit card, debit card, UPI or other sensitive payment credentials where payments are handled by such providers.

Payment providers process your information according to their own privacy and security practices.

3. How We Use Your Information

We may use your personal information to:

Process and deliver your orders
Provide order and shipping updates
Manage your account
Respond to questions or customer-support requests
Process returns, refunds or replacements
Improve our products, website and customer experience
Prevent fraud or misuse
Maintain required business and transaction records
Comply with applicable legal obligations

With your consent where required, we may also use your contact information to send product updates, educational content, offers or other marketing communications.

4. Cookies & Website Analytics

Our website may use cookies and similar technologies to help the website function, remember preferences, understand how visitors use the website and improve the overall experience.

We may also use analytics and advertising technologies provided by third parties.

Where required, you may manage your cookie preferences through the options provided on our website or through your browser settings.

5. Marketing Communications

If you choose to receive marketing communications from BaseMakers, we may send you information about products, launches, educational content or promotional offers.

You may unsubscribe from marketing emails at any time using the unsubscribe option provided in the communication.

Where we use SMS, WhatsApp or similar channels, applicable consent and opt-out options will be provided.

Unsubscribing from marketing will not prevent us from sending essential transactional communications relating to your orders or account.

6. How We Share Information

We do not sell your personal information.

We may share information with trusted service providers when necessary to operate our business, including:

Website and e-commerce providers
Payment processors
Shipping and logistics partners
Email, SMS or communication providers
Analytics and advertising services
Customer-support services
Professional advisers or authorities where legally required

These providers receive information only as necessary for the services they perform, subject to applicable contractual and legal requirements.

7. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorized access, misuse, alteration, loss or disclosure.

However, no online system or method of electronic transmission can be guaranteed to be completely secure.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Policy, including fulfilling orders, providing customer support, maintaining business records, resolving disputes and complying with legal or regulatory requirements.

Retention periods may vary depending on the type of information and applicable law.

9. Your Choices & Rights

Subject to applicable law, you may have the right to request access to, correction of, updating of or deletion of certain personal information associated with you.

You may also withdraw consent where processing is based on consent, subject to legal or operational requirements.

To make a privacy-related request, contact us using the details provided below.

We may need to verify your identity before processing certain requests.

10. Children's Privacy

BaseMakers does not knowingly collect personal information from children where parental or guardian consent is required under applicable law.

If we become aware that personal information has been collected inappropriately from a child, we will take reasonable steps to address it.

11. Third-Party Links

Our website may contain links to third-party websites, social-media platforms or services.

BaseMakers is not responsible for the privacy practices or content of third-party websites. We encourage you to review their privacy policies before providing personal information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our website, services, business practices or applicable requirements.

The latest version will be published on this page with the revised update date.

13. Contact Us

For questions, concerns or requests regarding this Privacy Policy or your personal information, please contact:

BaseMakers
Email: support@basemakers.in
WhatsApp: 9004274967

Where applicable, details of the designated grievance or privacy contact may also be provided here.

Your trust matters to us. We use your information to serve you better — and handle it with care.