Shipping & Delivery

We know you're excited to start creating.

Here's everything you need to know about how your BaseMakers order reaches you.

Order Processing

Orders are typically processed and dispatched within 1–2 business days after successful payment confirmation.

Orders placed on weekends or public holidays will be processed on the next working day.

During launches, sales or periods of unusually high order volume, processing may take slightly longer.

Delivery Time

Once dispatched, estimated delivery within India is:

Metro Cities: 2–5 business days
Other Locations: 4–7 business days
Remote Locations: Delivery may take slightly longer depending on courier availability.

Delivery timelines are estimates and may vary due to location, courier operations, weather, public holidays or circumstances beyond our reasonable control.

Free Shipping. Always.

We don't charge you separately for shipping.

All prices displayed on the BaseMakers website are inclusive of applicable taxes and standard shipping charges within India.

The price you see is the price you pay — no additional shipping charges at checkout.

Order Tracking

Once your order has been dispatched, tracking details will be shared through the contact information provided while placing your order.

Please allow some time for the courier tracking system to update after dispatch.

Please Check Your Address

Before placing your order, please make sure your:

Name · Mobile Number · PIN Code · Complete Delivery Address

are entered correctly.

BaseMakers cannot be responsible for delivery delays or failed deliveries caused by incomplete or incorrect information provided at checkout.

If you notice an error immediately after placing your order, contact us as soon as possible. We will try to update the details if the order has not already been dispatched.

Damaged, Leaking or Incorrect Order?

We carefully pack BaseMakers products before dispatch.

If your order arrives damaged, leaking, broken or with an incorrect product, please contact us within 48 hours of delivery.

Please share:

Your order number
Photos of the outer packaging
Photos of the damaged/incorrect product
An unboxing video, where available

Once reviewed, we'll help you with the appropriate resolution in accordance with our Returns & Refunds Policy.

Please do not use or customize a damaged or incorrectly supplied product before contacting us.

Delivery Delays

Occasionally, courier delays can happen after an order leaves our facility.

If your tracking has not updated for an unusual period or your order has exceeded the expected delivery window, contact us and we'll help you check its status with the courier partner.

Undelivered / Returned Orders

If delivery cannot be completed because of an incorrect address, unavailable recipient, repeated failed delivery attempts or refusal to accept the shipment, the package may be returned to us.

Any re-shipping charges or refund eligibility in such cases will be handled according to our applicable Returns & Refunds Policy.

Currently Shipping To

BaseMakers currently ships to serviceable locations across India.

International shipping: Not currently available.

Need Help With Your Order?

We're happy to help with shipping, tracking or delivery-related questions.

Email: help@basemakers.in
WhatsApp: 9004274967

Please keep your order number ready so we can assist you faster.

From Our Base to Your Door.

Packed carefully. Shipped securely.
So you can get to the best part — creating.